9419314575

Yokma Skara Leh, Ladakh pincode 194101

Refund Policy


Effective Date: [20/09/2025]

At Adnua, we strive to provide our customers with the best quality products and services. If, for any reason, you are not fully satisfied with your purchase, our Refund & Cancellation Policy is designed to ensure a fair and transparent process.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of purchase or before dispatch, whichever is earlier.

  • Once the product is shipped/dispatched, cancellation is no longer possible.

  • To request a cancellation, please contact us at [Insert Contact Email/Phone] with your order details.

2. Refund Eligibility

Refunds may be provided in the following cases:

  • You received a damaged, defective, or incorrect product.

  • Your order was cancelled before dispatch.

  • The product was not delivered within the promised time frame (subject to courier delays).

Note: Refunds are not applicable for products damaged due to misuse, wrong handling, or if the issue is caused after delivery.

3. Non-Refundable Items

  • Personalized/customized products

  • Digital downloads or services once delivered

  • Items purchased during clearance or final sale

4. Refund Process

  • Once your request is approved, refunds will be processed to your original payment method within 7–10 business days.

  • In case of COD (Cash on Delivery) orders, we may require your bank details/UPI ID to process the refund.

5. Return Shipping

  • If a return is required, customers may need to ship the product back to us.

  • Return shipping costs will be borne by Adnua only in cases of damaged, defective, or wrong products. For all other returns, the customer will bear the shipping charges.

6. Exchange Policy

  • We may offer a replacement or exchange instead of a refund for eligible cases.

  • Exchanges are subject to stock availability.

7. Contact Us

For refund or cancellation requests, please reach out to us at:
Email: info@adnua.com